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TERMS AND CONDITIONS

PLEASE READ BEFORE SHOPPING

SwanfieldLiving ApS accepts payment via: Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. The credit card will not be charged before the goods are dispatched.

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All amounts are shown in Danish kroners DKK and includes VAT.

SwanfieldLiving ApS use an approved payment server which encrypts all your credit card information with a SSL (Secure Socket Layer) protocol. This makes your information unreadable.

DELIVERY

Please read delivery conditions below under DELIVERYANDHANDLING 

WARRANTY

SwanfieldLiving ApS offer a two-year warranty in accordance with the Danish Sale of Good Act. The warranty covers faults in any material and/or in production.

The warranty will not cover any faults or damages pertaining to wrongful handling of the product/service.

SwanfieldLiving ApS will cover any return expenses within reason.

In case of complaint, please submit an application to:

info@swanfieldliving.dk

REIMBURSEMENT

If a reimbursement has been agreed, you will have to send your bank information to: info@swanfieldliving.dk to allow SwanfieldLiving ApS to reimburse you.

RIGHT OF CANCELLATION

We only return items that are not custom-made.
If your item is not custom-made – it can be returned within 14 days from the day of receipt. When SwanfieldLiving ApS has received and approved a returned item, the purchase price will be refunded to your account.
Please note that the customer’s return shipping costs will not be refunded.
Any cancellation must be sent by mail to info@swanfieldLiving.dk.
Please be clear and precise about why you want to exercise your right of withdrawal.

CONDITION ON RETURN

The product must be returned in the same condition as it was received. This includes both quantity and packaging. We recommend that you do not dispose of the packaging until you have confirmed that the product is correct. Feel free to return products by registered mail to ensure proper handling; otherwise, the return is at your own risk.
You are only liable for any deterioration in the product’s value that is due to handling other than necessary to determine the product’s quality and function. In other words, you can handle the products in the same way as you would in a physical store.
If the products have been tested beyond what is necessary, SwanfieldLiving ApS will consider them as used, which means that you will be refunded only part of the purchase amount or nothing depending on the product’s resale value.

Options of Complaint – overview and links:

DK

If you have a complaint about a product purchased in our webshop, a message can be send to:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning

Carl Jacobsens Vej 3

2500 Valby

Link: www.forbrug.dk

EU

If you are a consumer with residence in another EU country other than Denmark, you can send your complaint to the EU commission’s online complaint department.

Link: ec.europa.eu

If you file a complaint here, please provide them with this E-mail address: info@swanfieldLiving.dk

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